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Preparing your order can take up to 7 working days - if you are in need of a faster delivery feel free to reach out to LENOU at lenousdesigns@gmail.com or the contact sheet. 

*Please note that packaging and shipping can take up more time due to high sales or adverse weather conditions* 

All orders are sent with DHL & provide a tracking code, that allows you to monitor your package. Shipping has to be paid by the customer and differs from country to country. 

LENOU is not responsible or liable for lost or damaged shipments once they are picked up by their carrier. Please use the tracking information sent to you. If you cannot find a package that has been confirmed as delivered, please contact DHL.

Custom charges have to be paid by the customer.